Terms and Conditions

Last updated: February 2026

These Terms and Conditions ("Terms", "Agreement") are an agreement between PAINT2FIX LLC ("PAINT2FIX LLC", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the paint2fix.com website and any of its products or services (collectively, "Website" or "Services").

Accounts and Membership

You must be at least 18 years of age to use this Website. By using this Website and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

User Content

We do not own any data, information or material ("Content") that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor and review Content on the Website submitted or created using our Services by you. Unless specifically permitted by you, your use of the Website does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

Billing and Payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Shipping and Delivery

We are committed to ensuring that your Paint2Fix order reaches you as quickly and efficiently as possible, no matter where you are in the world. We exclusively use trusted express courier services, such as DHL Express and UPS, to deliver your products safely and promptly.

All orders are carefully prepared and dispatched from our warehouse within a maximum of two business days after your purchase is confirmed. Once your order has been shipped, the estimated delivery time is between 3 to 5 business days, depending on your location and local courier operations. In most major cities, deliveries often arrive even sooner.

You will receive a shipment tracking number immediately after dispatch, allowing you to monitor your package in real-time. Should you encounter any delays or need assistance with your delivery, our customer support team is always ready to help.

Delivery timeframes are estimates and not guaranteed. We are not liable for delays caused by customs clearance, carrier disruptions, or circumstances beyond our reasonable control. For further questions about shipping, you can send us a message via our contact page.

Returns and Refunds

General Return Policy

We offer a 30-day return policy starting from the date your order is delivered to your address. This exceeds the minimum 14-day right of withdrawal provided under EU Consumer Rights Directive 2011/83/EU and applies to all eligible orders.

If you are not completely satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return or refund. To initiate a request, please reach out to our customer support team via email at [email protected] or through our contact form. Our team will respond promptly with clear instructions on how to proceed.

Custom-Manufactured Products

Please note that all Paint2Fix touch-up paint products are manufactured specifically to your vehicle's color code at the time of order. As such, these products are considered custom-made goods and are exempt from the standard right of withdrawal under EU Consumer Rights Directive 2011/83/EU, Article 16(c), which excludes goods that are made to the consumer's specifications or clearly personalized.

This exemption does not affect your rights in cases of defective, damaged, or incorrectly supplied products, which are covered separately below.

Defective, Damaged, or Incorrect Products

If your order arrives damaged, defective, or does not match what you ordered, we will cover all return shipping costs and issue a full refund or replacement at no additional charge to you. Please contact us within 30 days of delivery with supporting photos and your order details.

Return Shipping Costs

For eligible returns due to product defects, damage, or an error on our part, we will cover the return shipping costs in full. For all other eligible return cases, the cost of return shipping is the responsibility of the customer.

Refund Processing

Once we receive and inspect your returned item, we will issue your refund to the original method of payment within a few business days. You will be notified via email once your refund has been completed.

Color Match

We understand that every car is unique and, despite our extensive color database, there may occasionally be slight color variations. If you experience a color match issue, please contact us and send a photo clearly showing the purchased color alongside your car's official color label. Our production team will review your submission and communicate their decision regarding a refund or replacement as promptly as possible. This review process is available even after the standard 30-day return window has passed.

Accuracy of Information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Backups

We perform regular backups of the Website and Content, however, these backups are for our own administrative purposes only and are in no way guaranteed. You are responsible for maintaining your own backups of your data. We do not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly. We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty.

Links to Other Websites

Although this Website may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Limitation of Liability

To the fullest extent permitted by applicable law, PAINT2FIX LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the Website or Services. Our total liability to you for any claim arising under this Agreement shall not exceed the amount you paid for the order giving rise to such claim.

Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of PAINT2FIX LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

Changes and Amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the top of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws applicable to PAINT2FIX LLC's place of business. For users located in the European Union, mandatory consumer protection provisions of EU law shall apply and shall not be overridden by this Agreement.

Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting Us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form or send an email to [email protected].